Identified Scam:

Have You Claimed Amazon Rewards Credit? You May Have Been Scammed

Don't get too excited if you receive a text message from "Amazon" claiming you've won a prize—scammers are impersonating the brand in this phishing scam.


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Updated 13 July 2021
Have You Claimed Amazon Rewards Credit? You May Have Been Scammed

Fox 11 News

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Identified Scam:

Key Finding

Scammers send fake text messages from Amazon, tricking you into clicking a link so they can steal your information.


Key Risk

Once you enter your details, the scammer will use your information to access your accounts and steal your identity and money.

Sections on this page
  1. What Are Fake Amazon Rewards Text Messages?
  2. How To Beat and Avoid Amazon Rewards Text Message Scams
  3. Amazon Rewards Text Scam Examples
  4. What To Do if You've Fallen for an Amazon Rewards Text Scam
  5. Frequently Asked Questions

If you receive unsolicited text messages from Amazon, remember to never click on any links. If you do click on a link, don't enter any of your personal information onto the website you're taken to. As long as you follow these simple rules, you can protect yourself from Amazon Rewards text scams.

What Are Fake Amazon Rewards Text Messages?

Being a well-known company these days also means that your name will likely be used in some sort of scam. And Amazon is a name known by everyone. Amazon orders picked up during the pandemic, and scammers noticed. They send out random text messages designed to trick you into giving away your personal information. Let's look at how Amazon Rewards text scams work.

You Are Sent a Text Message That Claims to Be From Amazon

Various versions of this scam exist, but the common denominator is that the sender of the text claims to be from Amazon. But scammers use different tactics to get your attention. For example, the text could say something like:

  • You have won an Amazon sweepstake.
  • You have Amazon Rewards credit available.
  • You have won free items in an Amazon raffle.
  • You can get free items by completing an Amazon survey.

As soon as one type of scam is reported, scammers will try another using Amazon's name.

Example Fake Amazon Rewards Text

Amazon: Congratulations Ryan, you came 3rd in this week's Amazon Airpods raffle! Click the link to set delivery: t5fzi.info/UedVfkels

You Click On a Link

The point of the text message is to get you to click on a link in the text message. Each one of these texts will require you to take action.

The link will take you to a site that will most likely look like a page on the Amazon website. The domain name may even look similar. Here, you will be presented with a form in which you must enter personal and financial information.

If you are told you must complete a survey, there will most likely be a few fake questions to simulate an actual survey. However, when you are done, you will find out that you will have to enter credit card or banking information to pay for shipping and handling to get your free gifts.

The Scammer Steals Your Information, and Your Accounts Are No Longer Secure

The survey questions you answered mean nothing to the scammers. They use them to make the fake site seem more legitimate and put you at ease. Instead, they are after your credit card or financial information you entered, and once they have it, they will be gone, as will your money.

You will never receive the Amazon reward credits or the gift that you were promised. And if the scammers have more of your personal information, like the last four digits of your social security number or address, then they could also use that to access other accounts you may have.

How To Beat and Avoid Amazon Rewards Text Message Scams

You may think you would never fall for this type of scam. But don't be too sure. Scammers are always trying new things to trick their victims into a false sense of security. Many have been doing this for a while and know what works and what doesn’t.

You should always follow best practices when receiving unsolicited text messages from Amazon and proceed with caution.

Amazon does not send text messages to notify you of information or changes in your account. Instead, you will receive an email. You will only receive shipment text alerts if you've signed up for them. 

Best Practices to Follow

  • Don’t click any links
  • Check the phone number
  • Verify the link
  • Never reply “STOP” or “NO”

Don't Click on Any Links in Amazon Texts

If Amazon has important information for you, they will send you messages through the Amazon shopping app or to your email address. So, if you have the Amazon App installed and you received a text instead of an app notification, you know it is a scam. Don't click the link.

If you’re unsure if the text is legitimate or not, log into your email or Amazon account and check your messages.

Check Out the Number the Text Is Sent From

Most businesses use five- or six-digit text numbers if they ever send text messages. Most scam texts come from what look like actual phone numbers because these shortcode numbers have to be leased. So, if the phone number looks like a regular cell phone number, chances are it is a scam text.

Examine the Link in the Text

If the domain in the link is not amazon.com or amzn.com (Amazon's URL shortener), that link will not take you to the Amazon site. Most scammers will use a domain that looks random because scammers end up using many domains to avoid getting blocked by scam detectors.

If you do click on the link, be sure not to enter any information on a site that isn’t Amazon.

Contact Details

Amazon



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Verified Contact Details

It's important to verify links and contact details to beat imposters.

Never Text STOP or NO Back

While doing this won't put any of your accounts or data at risk, it will tell the scammers that they have found a live number. If they send out batches of random texts, they use this to determine which to try again. You will then be flooded with many more scam texts.

Amazon Rewards Text Scam Examples

Amazon Rewards text scams come in many varieties. For example, the one below claims the recipient won an item. One thing you will notice about the text is that the URL seems random, and the domain is not one associated with Amazon.

Example Amazon Rewards text scam.
Any text message claiming to be from Amazon stating that you've won a prize is a scam. (Source: Better Business Bureau)

The following example uses a similar domain and claims the Amazon Rewards credit will expire to create a sense of urgency.

Example Amazon Rewards text scam.
Scammers may give you a deadline date to claim your prize so you'll act quickly. (Source: Fox 11 News)

What To Do if You've Fallen for an Amazon Rewards Text Scam

If you have fallen for this scam, then your credit cards and financial accounts are at risk. Here are some steps you can take to stop further damage to your finances, help authorities catch the scammers, and prevent other people from being victimized in the future:

  • Change your Amazon password
  • Contact your bank or financial institution
  • Report the scam to Amazon
  • Report the fraud to the authorities

Change Your Amazon Password

If the fake site asked you to log in to your "Amazon account" before you completed a survey or entered other details, then they most likely stole your credentials. Change your password on your Amazon account immediately.

Safety Tip

When updating your Amazon password, choose something unique (i.e., that you don't use for any other accounts) and hard to predict. If you have a hard time remembering all of your passwords, use a password manager.

Contact the Financial Institutions Affected

If you entered your bank account information or credit card details on the scam site, you need to contact the bank or credit card company to report the fraud. They can:

  • Help you track down any fraudulent activity that has occurred so far
  • Shut off your cards so the scammers can't use them
  • Possibly credit your account for any fraudulent purchases

Report the Amazon Rewards Text Scam to the Authorities

Report the scam to the Federal Trade Commission (FTC). You can also report it to the FBI’s Internet Crime Complaint Center and the Consumer Financial Protection Bureau.

Frequently Asked Questions

Does Amazon send text messages about rewards?

No. Amazon does not send text messages to let you know you've won a reward, prize, or any competition. The only text messages you'll receive from Amazon are related to shipping and delivery and only if you've previously signed up for these types of notifications.

Does Amazon hold giveaways?

Not anymore. Amazon ended its Giveaways program back in 2019. You can no longer enter free giveaways held by Amazon nor win prizes. 

What are Amazon Rewards?

Previously, Amazon Rewards may have referred to its (now ended) Giveaways program, where you could enter to win prizes. However, Amazon Rewards now refers to its Amazon Rewards Visa credit card, which lets you earn "rewards" when using the card to make purchases on Amazon.

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