Netflix

Netflix In Depth

Sections on this page
  1. Identifying Netflix Scams
  2. Types of Netflix Scams
  3. Protect Yourself from Netflix Scams
  4. Report a Netflix Scam
  5. Staying Safe with Netflix

Netflix is a digital streaming platform that showcases movies, television shows, and documentaries. From its humble beginnings as a digital DVD rental provider, Netflix has grown into a heavy hitter in the online streaming world. With just over 200 million subscribers, Netflix provides around 3,600 movies and 1,800 TV shows to viewers worldwide.

As with any modern business that provides a service, emails, text messages, and social media are used to connect with their consumer base.

As a subscriber to Netflix, think about the first time you agreed to pay monthly to access their content. You probably received a welcome email, then a text message on your smartphone about billing notifications and payment preferences, and probably a link to Netflix’s social media pages encouraging you to follow and stay up-to-date with what everyone is watching.

Each time you see “Netflix” on the subject line of a newly received email, you will always assume and trust that the message is coming from the actual Netflix company. But what if that is not always the case?

Contact Details

Netflix


Phone: 1-844-505-2993
Website: https://www.netflix.com/

Verified.org

Verified Contact Details

It's important to verify links and contact details to beat imposters.

Identifying Netflix Scams

Ping! You get a message notification on your phone or computer. The subject line says that it is from Netflix, but how do you verify that information?

Some messages you might receive are merely traps sent by scammers to get you to reveal personal information under the guise of customer service. These types of Netflix scams are phishing scams.

Here are some signs of a Netflix scam email or text to look out for:

  • Text messages or emails asking for personal information
  • Messages asking for your debit or credit card number and security code
  • A request to pay for your subscription via a third-party
  • An unfamiliar link or email address
  • Formatting issues or bad spelling and/or grammar

Messages Asking for Personal Information

If you already have an account with Netflix, your personal information and payment method will already be known and stored within Netflix’s customer database. An email asking you to re-enter your information is suspicious.

Log into your Netflix account directly from the Netflix website (do not click on any links within the text message or email) to check that your account is in order.

If the message feels strange to you, do not trust the source and contact Netflix to notify them of the problem.

Messages Asking for Your Credit/Debit Card Information

When you first sign up for Netflix, you are required to enter your payment information. This information remains stored in your Netflix account and their customer database, so a message asking for your credit or debit card information is a sign of a Netflix scam.

Requests to Pay for Your Netflix Subscription via a Third-Party

Your Netflix subscription service will always be paid through the Netflix website. A request to pay for your subscription via a third-party or alternative method is a Netflix billing scam. Additionally, if there is an issue with your billing, Netflix will always contact you directly and never from a third-party provider.

An Unfamiliar Web Link or Email Address

When you receive a suspicious email, check the email address in the “From” field to see exactly where that email came from. Legit emails from Netflix will usually come from an @mailer.netflix.com or @netflix.com address. Netflix email scams will come from a different email address.

Also, look out for suspicious links included in the email. If you’re unsure whether you’ve received a Netflix scam email, do not click the link. If you do click the link, avoid typing any personal information into that page.

Bad Formatting, Spelling, or Grammar

While reading a message, whether a text or email, if you notice grammar errors or misspellings such as “Netflix” instead of “Netflix,” do not click any links in the Netflix scam email or interact with it in any way. Contact Netflix to report the issue and mark/report the email as spam.

Types of Netflix Scams

Most Netflix scams are phishing scams. Phishing is a technique used to obtain personal information illegally from unsuspecting victims. Scammers use this technique to target individuals, especially customers of well-known brands, typically called brand impersonation.

Scammers will also use incentives (e.g., free Netflix trials) and urgent threats (e.g., you have five days to give your payment information, or your account will be deleted) to entice you to hand over your data.

The Tried And True Bait And “Phish”

Through emails and text messages, Netflix scammers send requests to hand over passwords and credit card details under the guise of fixing some account issue. But many Netflix scams will take it a step further and threaten you to give up your personal information. They will usually threaten to close or suspend your Netflix account if you don’t comply.

Scammers also attach a deadline to these demands to make matters worse and add a sense of urgency.

The Netflix Free Trial Scam

Saving money and having access to Netflix’s premium features all for the price of free. Who doesn’t want a deal? These types of Netflix scams offer a “more bang for your buck” incentive to potential customers. But Netflix does not offer free trials in America.

Scammers often count on people not knowing this information. Any unassuming individual would think they are really signing up for a free trial and hand their financial information right over to the scammer. With this information, the scammer can steal money right from your credit or debit card account. By the time you notice something is wrong, it could be too late.

Protect Yourself from Netflix Scams

Netflix scams are widespread, with phishing scams increasing by 60% from 2019 to 2020. But, you do not have to be a sitting duck.

Not only can you protect yourself by learning to recognize the signs of what a suspicious message looks like, but you can also be proactive in protecting yourself.

To protect yourself against phishing attacks and other scams, take time to investigate the source and content of suspicious emails or messages. You can also utilize software to protect against potential malware and viruses lurking behind a bad link.

You should report phishing attacks to Netflix to keep your private information secure and do your due diligence to have software that protects your digital devices from being attacked as well.

Report a Netflix Scam

Netflix advises you to send any suspicious emails to [email protected]. After forwarding the scam email or text message to Netflix, then you should erase it from your inbox.

If you clicked a link or a button and gave some of your personal information away, you should change your account password and notify your bank as soon as possible.

Staying Safe with Netflix

When choosing a payment method for a monthly subscription to Netflix, it might be best for you to use PayPal instead of a debit or a credit card. Although traditional banks have made leaps and bounds in their evolution of financial security, PayPal provides state-of-the-art protection and an extra layer of security for your money.

However, this may not be an option for you since paying for your Netflix subscription by PayPal isn’t accepted in all regions.

Other safety steps include:

  • Using a secure password unique to your Netflix account. Remember to change your password regularly to prevent your account from being vulnerable to breaches and unauthorized access.
  • Signing out of your Netflix account whenever you’re no longer watching. Never leave your account open on an unattended device, especially if it’s the device is for public use.
  • Ensure your computer’s security software is up-to-date, as this can help prevent viruses and malware from entering your computer’s system from attacks.

Scams Impacting Netflix

Sort by:
Dangerous Netflix Scam Emails: How to Identify & Beat These 'Netflix Suspension' Scams
3 August 2021 |

Dangerous Netflix Scam Emails: How to Identify & Beat These 'Netflix Suspension' Scams

That Netflix email may seem genuine, but be sure to look for any red flags of a scam so you don't fall victim to identity theft.

Free Netflix for a Year: Don't Believe the Hype, It's a Scam
6 July 2021 |

Free Netflix for a Year: Don't Believe the Hype, It's a Scam

Netflix has never offered a free subscription for an entire year. If you receive this offer from "Netflix," it's a scam.

Scams in Other Categories...
Tips to Avoid Fake Lottery Tickets Being Sold as "Winners"
12 January 2022 |

Tips to Avoid Fake Lottery Tickets Being Sold as "Winners"

Always be wary of strangers trying to sell you "winning" lottery tickets that they can't cash in—they're more than likely trying to scam you out of hundreds of dollars.

Cash App Rental Scam: Don't Fall For These Common Tricks
11 January 2022 |

Cash App Rental Scam: Don't Fall For These Common Tricks

Scammers are taking advantage of renters desperate and in a rush to find a new home, stealing thousands from innocent people.

Genuine Navy Federal Email Or a Fake? 6 Ways to Spot a Scam

Genuine Navy Federal Email Or a Fake? 6 Ways to Spot a Scam

Be careful before clicking on links in Navy Federal emails—scammers impersonate the popular credit union in an attempt to steal your information.

Received an Amazon OTP Text? It Could Be a Scam
22 December 2021 |

Received an Amazon OTP Text? It Could Be a Scam

If you received an Amazon OTP text message out of the blue, it could be a sign that someone else is trying to log into your account.

Be On Alert for Fake COVID-19 Tests That Rip You Off

Be On Alert for Fake COVID-19 Tests That Rip You Off

Need to get tested? Only get tested at healthcare facilities or pharmacies, or buy at-home tests that are FDA-approved.

Amazon OTP Delivery Email: Protection Against Fraud
20 December 2021 |

Amazon OTP Delivery Email: Protection Against Fraud

You can fight scammers who order big-ticket items from your Amazon account with a one-time password that stops them from receiving the item.

Publishers Clearing House Scam Mail: Red Flags

Publishers Clearing House Scam Mail: Red Flags

It may be exciting to receive a letter telling you you've won a huge sweepstakes prize, but before you celebrate, verify the letter first. More often than not, it's a scam.

Publishers Clearing House Scam: Red Flags of Fake Websites
16 December 2021 |

Publishers Clearing House Scam: Red Flags of Fake Websites

When entering PCH sweepstakes to win money and other prizes, make sure you're on the actual PCH website and not a fake version.

Guides To Protect Against Media & Entertainment Scams

Sort by:
How to Beat Netflix Scams and Binge Watch in Safety
8 May 2021 |

How to Beat Netflix Scams and Binge Watch in Safety

With more than 200 millions subscribers worldwide, it's no wonder scammers target Netflix customers, attempting to hack accounts and steal information.

Guides in Other Categories...
Is Diet Coke Bad For You?

Is Diet Coke Bad For You?

Diet coke may be the best option if you’re counting calories but is it actually doing more harm than good?

How to Get Verified on Instagram (And Increase Your Chances)
19 January 2022 |

How to Get Verified on Instagram (And Increase Your Chances)

Are you looking to get that verified tick on your Instagram profile? Here's what you need to do and everything you'll need.

Best Exercises for Belly Fat Loss: 6 Core Workouts to Try

Best Exercises for Belly Fat Loss: 6 Core Workouts to Try

Looking to lose belly fat? These exercises can help strengthen your core as well as build and tone surrounding muscles.

Top 5 ID Protection Services: Editor's Picks for 2022
14 January 2022 |

Top 5 ID Protection Services: Editor's Picks for 2022

From under $10/month, you can help keep your identity safe from scammers and hackers. If you're worried about identity theft, it's well worth the investment.

News About Media & Entertainment Scams

Sort by:
News in Other Categories...
$30M Worth in Counterfeit Goods Seized in Los Angeles
2 December 2021 |

$30M Worth in Counterfeit Goods Seized in Los Angeles

Fake Gucci, Chanel, and Louis Vuitton handbags and clothing were just some of the items found in a large shipment of counterfeit goods coming in from China.

RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)
18 November 2021 |

RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)

Robinhood's latest data breach of 5 million email addresses means that Robinhood users are about to encounter a wave of phishing attempts.

Robinhood Users: Look Out for Scams Following Data Breach
9 November 2021 |

Robinhood Users: Look Out for Scams Following Data Breach

Robinhood recently suffered a massive data breach, exposing the information of millions of users.

$3.38 Million Lost in Squid Game Cryptocurrency Scam
2 November 2021 |

$3.38 Million Lost in Squid Game Cryptocurrency Scam

Jumping on a social media or entertainment trend isn't always a good idea, especially when it comes to cryptocurrency.

UK Teen Uses Google Ads to Lure Victims to His Scam Website
28 October 2021 |

UK Teen Uses Google Ads to Lure Victims to His Scam Website

A teenager was found guilty of money laundering and fraud after scamming several people out of thousands of dollars.