Identified Scam:

Beware of Social Security Scam Calls and Robocalls

Not every phone call from a government agency is legit, in fact, the majority of calls that have a "Social Security Administration" caller ID are actually from scammers.
Updated 28 June 2022
Beware of Social Security Scam Calls and Robocalls
Identified Scam:
Key Finding

Scammers impersonate the Social Security Administration (sometimes using robocalls), telling you there's a problem with your account or benefits.

Key Risk

You risk having your identity and money stolen after providing the scammer with your information.

Sections on this page
  1. What is the Social Security Call Scam?
  2. How to Beat and Avoid Social Security Scam Calls
  3. Social Security Scam Call Examples
  4. Fallen for the Social Security Scam Call?
  5. Frequently Asked Questions

The key thing to remember to beat Social Security scam calls is that the Social Security Administration will never call you and ask for personal information or inform you of problems with your account or payments. If you receive a phone call like this, simply hang up and don't ever give them your personal details.

What is the Social Security Call Scam?

The Social Security scam call is an example of a person impersonating the Social Security Administration (SSA) to mislead victims into giving them personal information and/or money. Sometimes, scam calls from Social Security imposters may cause you to lose hundreds or thousands of dollars.

You Receive a Call from the "SSA"

A person impersonating an SSA employee will call you from an unknown number or a spoofed government number.

A "spoofed" number means that the scammer will use a legitimate government number so that it appears on your caller ID. For example, it may say something like "IRS" or "Social Security Administration" on your caller ID, making you think the call is from a real government agency.

The scammers present themselves as government employees and give you a reason for contacting you. For example, the caller can claim someone stole your identity, or there's another problem with your Social Security number (SSN), account, or benefits.

Example Social Security Scam Robocall

This call is regarding your Social Security number. We found some fraudulent activities under your name. Please press "1" now to connect with one of our representatives now. 

You Are Asked for Information and/or Money

Depending on the reason for the call, the scammer will ask you for personal information, money, or both. In addition, the person impersonating the SSA may ask you to provide your Social Security number to confirm your identity.

They may also demand money using a payment method that is difficult to trace, such as:

  • Cash
  • Retail gift cards
  • Prepaid debit cards
  • Wire transfers
  • Money transfer app

Never give the caller your money, credit card or bank account information, or sensitive information.

The Scammer Steals Your Identity and/or Your Money

After the scammer asks for your information, they might try to use your details to steal your identity. They can also use it to steal your money by using your credit card details to make purchases posing as you, or by keeping any money you sent to them.

Stealing your identity is also known as identity theft. This occurs when someone uses your personal or financial information without your permission. A scammer may ask for information such as your:

  • Name
  • Address
  • Credit card or bank account numbers
  • Social Security number

Scammers ask for this information so they can impersonate you by buying things with your credit card or opening new lines of credit (e.g., credit cards or loans) in your name.

How to Beat and Avoid Social Security Scam Calls

If you receive a suspicious call from someone alleging to be from the Social Security Administration, you should hang up the call immediately. Next, you should report details of the call to the SSA.

If you received a message from someone who claims they represent the SSA, instead of returning the call on the number they give you, call your local SSA office and verify if they contacted you.

To prevent fraud, you can also create a My Social Security account. Creating this account will help you keep track of your Social Security records, but it also allows you to identify any suspicious activity. If a caller impersonates the SSA and tells you that you owe fees, for example, you can use your account to confirm the amounts you owe.

The Social Security Administration won't ever call you unless you have a phone appointment with them. They will send mail in the first instance if they need to contact you. But beware, Social Security scams also start with scam letters.

Red Flags of Social Security Scam Calls

One of the best ways to beat these Social Security scams is to understand how the real SSA will interact with you if there is actually a problem. Generally, the SSA will only contact you if you have requested a call or have ongoing business with them. In most cases, the SSA will initiate contact with you by mailing you a letter, not by calling you.

Remember that the Social Security Administration only sends emails or text messages if you have opted in to receive them. This includes when you have subscribed with Social Security to receive updates and notifications by text or email. They may also contact you as part of Social Security's enhanced security when accessing your personal My Social Security account.

Signs of a scam caller include someone:

  • Asking for a return call to an unknown number
  • Threats
  • Saying your SSN has been or will be suspended
  • Demanding immediate payment from you
  • Requiring payment by cash, retail gift cards, prepaid debit card, internet currency, or wire transfer
  • Asking for gift card numbers over the phone or to wire or mail cash
  • Asking for your bank account details
  • Promising a benefit in exchange for personal information or money

Social Security Scam Call Examples

Scam calls from social security imposters can come in a variety of formats. You should look out for some typical things that scammers say during these calls.

Problems with Your Social Security

Someone impersonating the SSA may call and tell you about a problem with your Social Security number or account. In this case, they may ask you to confirm information like providing your full SSN. The scammers make you think you are providing this information to verify your identity, but they are actually capturing your Social Security number as a part of the scam.

Immediate Payment Using Specific Tenders

If someone calls you and asks you to pay a fine or debt immediately, it should be a red flag that it is a scam call. In addition, SSA imposters will ask for specific forms of payments that the real SSA does not accept. You should be suspicious of any call asking you to pay a fine or debt with retail gift cards, wire transfers, pre-paid debit cards, internet currency, or by mailing cash.

The Scammer Threatens You

Remember that the SSA will never call and threaten arrest or other legal action. Recently, a scammer who claimed to be a deputy with the SSA contacted an 83-year-old woman. The SSA imposter requested her Social Security number and threatened arrest for non-compliance.

Fallen for the Social Security Scam Call?

If you suspect someone victimized you with the Social Security scam call, you can contact the Office of the Inspector General (OIG), issuing bank, or credit bureaus. Who you contact depends on the information you provided or what you believe was obtained by the scammer.

Report the Social Security Scam Calls to the SSA

If you've fallen victim to a Social Security scam, report it to the SSA:

  • Online
  • By calling 1-800-269-0271

If you can, provide as much information as possible, including specific details about the alleged suspect(s) and/or victim(s) associated with the Social Security scam call. In addition, if possible, include the following information:

  • Name
  • Address
  • Telephone number
  • Date of birth
  • Social Security number
Contact Details

Social Security Administration

Phone: 1-800-772-1213
Phone: 1-800-269-0271

Verified Contact Details

It's important to verify links and contact details to beat imposters.

It's also helpful to the investigators if you include facts about the alleged fraud, such as:

  • Description of the fraud
  • The location where the fraud took place
  • When the fraud took place
  • How the scammers committed the fraud
  • Why the person committed the fraud (if known)
  • Who else knows of the potential violation

Report the Scam to Your Bank/Financial Institution

If someone scammed you and got information like your credit card or bank account details, contact your issuing bank to report that your information has been compromised. You should also cancel your credit card and order a card with a new number.

Contact Credit Bureaus

If you feel like your identity may be stolen, you can contact the major credit bureaus to set up fraud alerts and/or freeze your credit. The three credit bureaus you'll need to contact are:

If you currently have protection from Identity Theft Protection services, you will need to contact them.

Place a Fraud Alert

A fraud alert is helpful because it makes it harder for someone impersonating you to open a new credit account in your name. This is because it requires a business to verify your identity before issuing new credit in your name.

Contact one of the credit bureaus to place a fraud alert on your credit report. They will alert the other two to place a fraud alert also.

Freeze Your Credit

Freezing your credit will also prevent other people from opening up accounts in your name. If anyone tries to apply for a credit card or loan in your name while your credit is frozen, the credit bureau will typically alert you (usually by mail). Keep in mind that you also cannot apply for any new accounts while it is frozen. However, you can always unfreeze your credit temporarily when you need.

To freeze your credit, you need to contact all three credit bureaus individually.

Report Social Security Scams to the Authorities

In addition to reporting the scam to your financial institution and the Social Security Administration, you can also report it to:

  • The Federal Trade Commission (FTC)
  • Your local police (if you lost money)
  • Your state Office of the Attorney General (or equivalent)

Frequently Asked Questions

How do I stop Social Security scam calls?

While there's no real way to stop Social Security scam calls completely, you can do a few things to limit the number you receive, such as:

  • Block the numbers as they come in
  • Set up spam blocking with your carrier or download a spam blocker app
  • Report the scams to the SSA and the authorities so they can put a stop to the scammers (or try at least)

Remember, the government agency won't call you unsolicited.

How do I report Social Security scall calls?

You can report scam calls to the SSA online and the authorities, such as the Federal Trade Commission (FTC) and the Internet Crime Complaint Center (a division of the FBI). 

What should I do if I receive a scam call from the SSA or the IRS?

If you receive a scam call, hang up immediately. Usually, there's no harm done if you've picked up the call, but you should hang up the minute you identify it as a scam. The important thing is not to give out any personal information to the caller.

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