UPS

UPS In Depth

Sections on this page
  1. Common UPS Scams by Imposters
  2. How to Beat UPS Scams
  3. Protection Against UPS Scams

United Parcel Service (UPS) is one of the world’s largest and most recognizable delivery service providers, with 543,000 employees worldwide and more than $84.6 billion in revenue in 2020. UPS delivers packages globally every day except Sunday—totaling around 24.7 million packages and documents a day, according to its 2020 annual report. Unfortunately, UPS scams have become more common, especially in the online shopping era, with scammers looking to cash in on customers’ trust in a well-known brand.

Along with its air, ground, domestic, international, commercial, and residential delivery services, UPS also established its retail outlet, the UPS Store, allowing customers to complete individual shipping orders, buy office supplies, and get other shipping-related services. 

Common UPS Scams by Imposters

UPS scams can, unfortunately, target anyone, whether you’re an avid online shopper who frequently receives UPS packages or you use UPS as a business customer. These are the most common scams currently impacting the brand:

Email Phishing Scams

This widespread UPS scam involves an email informing you that you’ve missed a package delivery, and you need to click the link to schedule the delivery. The email could alternatively state that there is difficulty delivering the package or you need to update your delivery preferences.

You might see a UPS tracking number and the package’s shipping updates when you click the link and will be asked to enter your credit card details so the package can be delivered.

Example UPS scam email.
Look for red flags on fake UPS emails and don't click on any of the links.

Survey Email

In this newer version of the email phishing UPS scam, you’ll receive an email with a subject line titled “Confirmation email.” When you open it, the body of the message will explain that you’ve qualified for an exclusive reward. To earn the offer, you’ll need to complete a short survey about your experiences with UPS.

UPS scam involving fake rewards survey.
Always check the URL of the page—if it's not on the ups.com domain, it's not legitimate. Don't trust it just because it has the UPS logo.

Unfortunately, when you click on the button to start the survey, you may expose your device to malware. Or the survey may capture your personal information and put it in the hands of scammers.

Package Delivery Scams

You’ll receive a text stating that you have an overdue package from UPS that’s waiting to be delivered. The text contains a link that you must click to get the box delivered. Clicking on the link will take you to an imposter UPS website that asks you to enter personal and financial details to schedule the delivery of the package (that doesn’t exist).

UPS delivery text message scam.
Beware of text messages that contain links to non-UPS websites—they are likely scams designed to steal your information.

Clicking the link can also expose your device to malware that scammers can use to steal other information from your phone.

Phone Scams

You may receive a phone call from a UPS imposter claiming that you have a pending package and they need your personal information and/or payment to receive it. If you receive a voice mail and call back the number, you may have to pay high connection fees and expensive per-minute rates since the phone call typically comes from an overseas location.

Stolen UPS Accounts

Hackers can gain access to UPS accounts and make unauthorized charges. Once they steal an individual’s or company’s account number, they can use it to send mass mailings, ship fake checks, and move drugs and stolen products through the country.

Fraudulent checks or money orders

In this scam, you’ll receive an unexpected check or money order, typically by UPS Next Day Air service. This may be in response to an online advertisement or part of a fake job offer. You may also receive an email requesting to cash or deposit the money and return a portion of it using Western Union or another untraceable payment method. However, these checks usually end up being fraudulent.

Even if a bank initially believes the check to be legitimate, you may later find out that it is, in fact, a fake check, and the bank will remove it from your account.

Work-From-Home UPS Scams

Sometimes scammers use the UPS brand name to enhance their credibility when they’re trying to steal your money or information. This tends to be the case in work-from-home scams. If you’re hired to work as a payroll (or other checks) processor, a scammer will typically ask you to purchase check production software and will provide or ask you to obtain a UPS account number.

You’ll print the fraudulent checks and send them to people who advertised items for sale using UPS Next Day Air or other overnight delivery. The bank will later return the checks as fraudulent.

How to Beat UPS Scams

Scammers are well aware that more people than ever are purchasing items online and receiving shipments. If you are a regular online shopper, take the following steps to avoid theft of your money and personal information:

  • Visit the UPS website directly to track packages.
  • Avoid clicking on links in suspicious emails and texts.
  • Watch your UPS account closely for unauthorized charges.
  • Change your UPS account password frequently.
  • Verify a caller’s first and last name and the call-back number if you receive a call from UPS, and verify the phone number is legitimate before proceeding with the call.
  • Assume that any attempts to gather your personal information through email and texts are a scam, and follow up with UPS if you suspect fraudulent messages.
  • Keep tabs on your receipts and UPS shipping information, so you know when to expect packages.
  • Use caution when researching work-from-home opportunities, especially those that ask you to provide payment upfront or obtain a UPS account.
  • Always check the email sender of a UPS email. Legitimate emails come from ups.com or upsemail.com.
  • Ask for the tracking number of the package if a UPS representative contacts you regarding delivery.
  • Watch for grammar and spelling errors in any emails you receive from UPS—these errors could indicate a scam.
Contact Details

UPS



Verified.org

Verified Contact Details

It's important to verify links and contact details to beat imposters.

Protection Against UPS Scams

To protect yourself from UPS scams, reach out to UPS directly if you suspect fraudulent activity.

Report Fraudulent Messages to UPS

If you have received an email or text that you believe is fraudulent, you can report it to UPS at [email protected]. You can also forward messages directly to UPS at the same email address.

Do not change the original subject line or contents when forwarding the email, and don’t include any personal information. This will allow UPS to track the true origin of the message.

Report Fraudulent Activity on UPS Account

If you notice unauthorized activity on your UPS account, someone may have stolen your account number. Report the fraudulent charges to UPS immediately. UPS will work with you to investigate the fraud and take action on your behalf, including reversing the unauthorized charges.

Avoid Providing Personal Information

UPS has officially spoken out against scammers who offer package delivery services through unsolicited emails, mail, and phone calls, in exchange for:

  • Payments
  • Your personal information
  • Your financial information
  • Account numbers
  • IDs
  • Passwords
  • Copies of invoices

The company will not ask for your personal information through any of these methods. If you have any questions about a message or call you’ve received, contact UPS directly.

Contact Your Financial Institution

UPS accepts no responsibility for costs or charges that occur as a result of fraudulent activity. If you lose money to a scammer impersonating UPS, you should immediately contact your financial institution, credit card company, or the payment service you used to transfer funds. If you used a debit or credit card, you must cancel that card and request a new one. 

Report UPS Scam Messages

Report UPS scam messages to the Federal Trade Commission (FTC) to help stop the scammers. If you believe you have received a scam UPS text, forward it to 7726 (SPAM).

Scams Impacting UPS

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Get an Unexpected Delivery Alert? It May be a UPS Text Scam
18 May 2022 |

Get an Unexpected Delivery Alert? It May be a UPS Text Scam

Scammers are using SMS messages to send fake alerts to customers regarding a package delivery. Here's what to know about this scam.

Shipping Scams Use Fake Emails to Steal Your Information
1 December 2021 |

Shipping Scams Use Fake Emails to Steal Your Information

Scammers are sending convincing emails, posing as shipping companies and online shopping sites, in order to collect your personal information.

Scams in Other Categories...
FedEx Text Scam: Fake Delivery Alerts & Notifications
16 May 2022 |

FedEx Text Scam: Fake Delivery Alerts & Notifications

FedEx is warning customers of a fake text alert going around regarding an issue with a delivery. Learn how to avoid this tricky scam.

Common Amazon Scam Texts and How to Protect Yourself
20 May 2022 |

Common Amazon Scam Texts and How to Protect Yourself

If you're one of the millions of people who buy products from Amazon, you've likely received a text message or two that seem a bit suspicious. We teach you how to identify a fake text and avoid being scammed.

Venmo Text Scam: Don't Fall For These Fake Messages
20 May 2022 |

Venmo Text Scam: Don't Fall For These Fake Messages

If you received a text from Venmo with a link to verify a payment or deposit, or are asked to complete a survey in exchange for money, it may be a scam.

Rebel Wilson Does NOT Endorse Diet Pills or Gummies

Rebel Wilson Does NOT Endorse Diet Pills or Gummies

Sketchy diet pill companies are at it again, using Rebel Wilson's name to falsely endorse their weight loss products.

Fake Verizon Text Messages: How to Avoid a Scam
17 May 2022 |

Fake Verizon Text Messages: How to Avoid a Scam

Verizon may send you text messages from time to time with account updates or data usage alerts, but beware—most of these aren't really from Verizon but scammers.

Don't Fall for a Fake T-Mobile Text Message
16 May 2022 |

Don't Fall for a Fake T-Mobile Text Message

T-Mobile customers are receiving scam texts designed to steal personal data. Here are the most common versions to watch out for.

Navy Federal Scam Text: What to Know to Avoid Identity Theft
13 May 2022 |

Navy Federal Scam Text: What to Know to Avoid Identity Theft

A Navy Federal scam text is going around looking to trick individuals into giving up their personal or account information. Here's what you need to know.

AT&T Spam Text: How to Identify and Avoid Scam Texts
13 May 2022 |

AT&T Spam Text: How to Identify and Avoid Scam Texts

AT&T customers who have received spam text messages need to be careful not to click the link included. Find out how to identify scams and how to block spam texts.

Guides To Protect Against Postal & Delivery Services Scams

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5 Holiday Scams Waiting to Steal Your Joy This Season
20 December 2021 |

5 Holiday Scams Waiting to Steal Your Joy This Season

Whether you donate to a charity this season or buy your family a new puppy, scammers are eagerly waiting to trick you into giving up your personal information in these holiday scams.

7 Easy & Effective Ways to Stop Porch Pirates

7 Easy & Effective Ways to Stop Porch Pirates

With online shopping on the rise, these 7 tips and tricks can help you stop porch pirates from stealing your packages this holiday season.

Guides in Other Categories...
6 Common FedEx Scams Meant to Steal Your Info & Money
14 December 2021 |

6 Common FedEx Scams Meant to Steal Your Info & Money

Stay cautious when you receive unexpected text messages or emails from FedEx—they could be fake messages being sent from scammers in an attempt to steal from you.

Spot Fake Yeezys in 8 Easy Ways & Get Your Money's Worth
18 May 2022 |

Spot Fake Yeezys in 8 Easy Ways & Get Your Money's Worth

If you're on the hunt for a new pair of Yeezys keep your eyes peeled for fake versions being sold online.

2022 Electric Vehicle Tax Credits: Which EVs & Hybrids Qualify?
16 May 2022 |

2022 Electric Vehicle Tax Credits: Which EVs & Hybrids Qualify?

If your new EV qualifies for a government tax rebate, you may be eligible for a federal income tax credit of up to $7,500.

News About Postal & Delivery Services Scams

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News in Other Categories...
Searches for "COVID Vaccine 5G" Hit All-Time High, But Microchips Definitely Not in Vaccine
2 February 2022 |

Searches for "COVID Vaccine 5G" Hit All-Time High, But Microchips Definitely Not in Vaccine

The number of people searching for the term "COVID vaccine 5G" on Google has just hit an all-time high, but there's one way to be sure that there are no microchips.

Social Media: The New Favorite Amongst Scammers
1 February 2022 |

Social Media: The New Favorite Amongst Scammers

Social media platforms are possibly the most used tools in committing fraud, responsible for $770 million in losses.

Beware When Scanning QR Codes, Even for Menus
20 January 2022 |

Beware When Scanning QR Codes, Even for Menus

The FBI is warning Americans about a new scam circulating in the country involving fraudulent QR codes in public places.

$30M Worth in Counterfeit Goods Seized in Los Angeles
2 December 2021 |

$30M Worth in Counterfeit Goods Seized in Los Angeles

Fake Gucci, Chanel, and Louis Vuitton handbags and clothing were just some of the items found in a large shipment of counterfeit goods coming in from China.

RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)
18 November 2021 |

RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)

Robinhood's latest data breach of 5 million email addresses means that Robinhood users are about to encounter a wave of phishing attempts.