Staying Safe When Banking With: Chase

1. Types of Scams Targeting Chase Customers
2. How to Beat Chase Scams
3. Protect Yourself From Chase Scams

JPMorgan Chase Bank is the largest bank in the U.S., making Chase scams prevalent thanks to imposters and fraudsters. John Thompson founded Chase Bank in 1877. Thompson named the bank "Chase" after the former United States Treasury Secretary and Chief Justice Salmon P. Chase, even though he had nothing to do with the bank. The bank was commonly known as Chase Manhattan Bank until 2000 when it merged with J.P Morgan & Co.

Chase was primarily a wholesale bank that dealt with other financial institutions and corporate clients in its early history. In 1955, it merged with The Manhattan Company. Later in the century, it acquired and merged with many other banks, including Chemical Bank and J.P Morgan & Co. It also expanded its influence over many non-financial corporations during this period. Today, it has more than 5,100 branches, 7,000 ATMs, and over a quarter of a million employees worldwide.

Contact Details

Chase

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• General Enquiries
• Report Fraud

Phone: 1-800-935-9935
Website: https://www.chase.com/
Contact page: https://www.chase.com/digital/customer-service

Phone: 1-800-955-9060
Email: [email protected]
Contact page: https://www.chase.com/digital/resources/privacy-security/security/report-fraud

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Verified Contact Details

It's important to verify links and contact details to beat imposters.

Types of Scams Targeting Chase Customers

Scammers are constantly working on new ways to steal your personal information and hard-earned money. Unfortunately, the Chase name is something they often use to aid them in their efforts. Here are some of the most common Chase scams.

Chase Phishing Scams

The most common type of scam is phishing. Scammers use phishing to trick you into giving them your personal details or Chase login credentials using either an email, a text, or a phone call. For example, this scam may start with a text that says you have limited access to your account. This email says that you need to verify your account details because of a software upgrade or some similar type of message about the state of your bank account.

The fake Chase text or email will then use a link to direct you to a website set up to look just like the official Chase bank website with a form to enter your username and password. Once you enter your login details, the scammers will have them and be able to access your account.

Chase Fraud Alert Scams

This other type of Chase scam uses a fake fraud alert to steal user information and login details. This scam may start with what looks like a legitimate fraud alert from Chase notifying you that a large purchase has been made on your account.

The text will ask you to respond with a yes or no, just like legitimate fraud alerts. Once you respond, the scammers now know they have a valid phone number, and you will get a phone call from a person claiming to be a representative of Chase. The person will ask you for personal information like your Social Security number or your Chase login details to steal them or your money.

New Account Scam

In this Chase scam, your money won't be stolen, but your credit could be affected. This scam is targeted at people whose personal details have already been involved in a data breach and are being used for identity theft.

Scammers use stolen personal information to open up multiple Chase bank accounts to get the $200 Chase is offering to new checking account customers, which they quickly transfer to another account. As a result, you will eventually get a debit card in the mail from Chase for an account that you never signed up for.

Chase Money Transfer Scam

In this scam, you receive a text message or call saying that someone is attempting to withdraw a large sum of money from your account. The scammer will tell you that the best way to prevent the hacker from stealing your money is to transfer it to another bank account temporarily.

The scammer will use fear tactics and claim they are currently tracking the "hacker," and the transfer has to be done quickly. Once the money is transferred, the scammer will have it.

How to Beat Chase Scams

While there are new scammers every day who are after your hard-earned money, you don't have to be a victim of their scams as long as you don't fall for the scammer's tricks. Here are a few ways to guard yourself against their tactics:

• Don't click on email links: If you receive an email or text about your Chase bank account, don't click on the link in the message. Instead, check your account at the Chase website or by using the official Chase banking app.
• Don't send money to or share account information with someone you don't know: Chase employees will never need the password for your account, or a code sent to you as a text message, so there is no reason for you to ever give this information to anyone else.
• Use two-factor authentication with your Chase account: Two-factor authentication will prevent scammers from accessing your account even if they have your username and password from a data breach, as long as you never give the code used for two-factor authentication to another person.
• Look for social engineering cues: Double-check all messages and emails that you think are from Chase. Does the link go to the official Chase website? Is the person trying to use fear to make you take action before you think? Why would this person need your password? Always be suspicious when it comes to your money.
• Use spam protection with email and text accounts: A good way to prevent phishing is to make sure you don't get the messages in the first place. Many email and cell phone providers have spam protection software that will block most phishing messages.

Protect Yourself From Chase Scams

Scams are so prevalent that you may run into one, or you may even fall victim to one. If you do, don't beat yourself up, but do take action. If a scammer contacts you, here are some things you can do to prevent any further damage and help catch the scammer.

Secure Your Chase Bank Account

If your Chase bank account has not yet been compromised, the first thing you will want to do is change your password to a new, long password that you aren't using with any other account. If you haven't set up two-factor authentication yet, also do that. If the scammers have accessed your account and you no longer have control over it, you need to contact Chase.

You can do this by calling:

• 1–800–935–9935 if you are located in the U.S.
• 1–713–262–3300 if you are outside the U.S.

Chase may be able to help you secure your account and recover lost funds.

Report Chase Scams

If you have been contacted by a scammer and did not become a victim of the scam, you should still report this to Chase so they can inform other banking customers and prevent future scams. You can do this by forwarding the email or text to [email protected].

Report the Scam to Authorities

You can report the scam to the Federal Trade Commission. Additionally, you can contact your state attorney general. Reporting the fraud to the local authorities is another option.