Cash App

Cash App In Depth

Sections on this page
  1. Types of Scams Targeting Cash App Customers
  2. Protection Against Cash App Scams
  3. How to Use Cash App Safely
  4. Report Cash App Scams

Cash App is a mobile app that powers peer-to-peer payments, much like Venmo, PayPal, or Zelle. The app has extended its services to include banking and investing, but its primary product is sending and receiving money on the go. Cash App (formerly known as Square Cash) launched in 2013 under Square, Inc., and it's grown to over 30 million active users. Unfortunately, Cash App scams have also grown.

The app's popularity surged in 2020, driven by pandemic customer behavior and direct disbursements from the government's Coronavirus Aid, Relief, and Economic Security Act (CARES Act) stimulus payments. However, the increased user base didn't just draw in more Cash App customers; it also attracted more scammers.

Peer-to-peer payment apps make it easy to pay friends and family, but it also makes it simple for scammers to steal your money. If you use Cash App or a business requires payment via Cash App, you should be well aware of the platform's potential risks.

Our guides offer detailed step-by-step instructions to help you identify and avoid scams. We help you recognize the tell-tale signs of fraud, and we provide real-life examples so you can see what potential risks look like. Our advice helps you beat the scams. And if the scammers have already gotten you, we provide the quickest, most up-to-date steps to protect yourself and fix the issue.

Contact Details

Cash App


Phone: 1 (800) 969-1940
Website: https://cash.app/

Verified.org

Verified Contact Details

It's important to verify links and contact details to beat imposters.

Types of Scams Targeting Cash App Customers

Scammers use the same tried-and-true methods on a variety of channels. On Cash App, these are the primary ways scammers are tricking users:

  • Payment requests
  • Giveaway scams
  • Fake Customer Support calls
  • Fake Customer Support sites
  • Impersonation
  • Cash flipping

Payment Requests

Fake businesses and scams request payment via a peer-to-peer platform, but they never deliver the goods or services after receiving your money.

Cash App Scams Using Giveaways

With legit Cash App giveaways happening regularly, scammers have ample opportunity to trick people into thinking they've won money. They will message you on social media telling you you have won a giveaway but must transfer a small amount of money to them to verify your account and claim your winnings.

Fake Customer Support Calls

Scammers call customers pretending to be support representatives. They initiate fake transfers or request account information to steal your money.

Fake Customer Support Sites

Scammers target support-relevant keywords that customers search for on Google (e.g., "cash app customer support"). They create fake websites, blog posts, and contact information to convince you they're an authentic site.

Impersonation

Scammers create fake account IDs to look like real users. Customers go to pay a friend or family member and accidentally pay a scammer who's impersonated them.

Cash Flipping: A Very Common Cash App Scam

Scammers claim to be able to "flip" your money, promising to double or triple any amount you send them. Once you send them the funds, you'll never see your money again. "Cash flipping" is not a legitimate business—it's always a scam.

Cash App scam: Cash flipping
Don't believe promises to flip your cash—you'll be giving money away.

Protection Against Cash App Scams

Cash App is well aware of these scams, and they're proactively messaging customers about how to stay safe on the app. Here are a few ways Cash App is protecting customers:

  • Ability to cancel payments: Cash App payments are instantaneous and can't usually be canceled. However, if you realize a mistake immediately, check your activity feed and click the "cancel" option if it's displayed. There's a chance you can prevent the transaction.
  • Refunds: If you bought something via Cash App that never arrived, you can request a refund. If the business or scammer doesn't honor your request, you can process a chargeback—a forced refund through your bank or credit card issuer.
  • PIN change: If you believe you've fallen for a phishing scam, change your Cash App PIN immediately and report the incident to Cash App Support.
  • Contact Cash App Support: Cash App does not currently have a phone support number. If you see one online, it's likely a scam. You can contact Verified Cash Support in-app or via the Help site.
  • Verified emails: Emails from Cash App will always come from @cash.app, @square.com, or @squareup.com email addresses. If you receive an email from any other address claiming to be Cash App, it's a scam.
  • Security lock: Users can enable Security Lock to require every Cash App payment and Cash Out to need your passcode. This is an additional security layer that scammers will have to steal if they attempt to phish your account.
  • Notifications: Turn on notifications via text message or email to receive immediate updates after every Cash App transaction. If a scammer steals your money, you may be able to prevent additional theft by receiving these notifications and quickly changing your password.

How to Use Cash App Safely

Just because scammers are exploiting people on Cash App doesn't mean you should delete the app or stop using it. By following a few best practices, you can keep your money secure while safely using the app:

  • Never pay someone you don't know: You should only use Cash App to pay people you know, such as friends and family. If you're meeting in person with a stranger for a transaction, such as a Craigslist or Facebook Marketplace purchase, be careful using the service. It's safer to pay and receive money with cash.
  • Double-check recipient information: Verify the Cash App account is the person you're trying to send money to. Ask your recipient to verify their exact account ID to ensure you found the right one.
  • Contact Cash App through the app: If you need to contact customer support at Cash App, don't look for numbers online. Contact Cash App through in-app support.
  • Don't give out your personal information: Cash App will never ask for your sign-in code, PIN, or email account. They'll never require you to send a test payment, empty an account, or download any additional software. If anyone claiming to be Cash App asks for these things, they're a scammer.
  • Don't use Cash App for business purposes: If you operate a small business, don't use Cash App to pay or receive money.
  • Never click unknown links: Cash App emails will only contain links to websites at square.com, squareup.com, cash.app/help, or cash.me. If an email impersonating Cash App contains links to any other URL, then it's a scam.

Report Cash App Scams

If you've fallen victim to a Cash App scam or have been contacted by a scammer, you should:

Scams Impacting Cash App

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Cash App Rental Scam: Don't Fall For These Common Tricks
11 January 2022 |

Cash App Rental Scam: Don't Fall For These Common Tricks

Scammers are taking advantage of renters desperate and in a rush to find a new home, stealing thousands from innocent people.

Cash App Flips Seem Enticing, But Don't Believe the Hype
10 December 2021 |

Cash App Flips Seem Enticing, But Don't Believe the Hype

One of the most common scams found on the app, this is an attempt to steal your money by promising more in return for a small deposit—like flipping houses but for cash.

Cash App Free Money: It Really Is Too Good To Be True
10 December 2021 |

Cash App Free Money: It Really Is Too Good To Be True

If you enter Cash App giveaways or sweepstakes, be extra cautious. Scammers will try to trick you into thinking you've won but are really just trying to steal from you.

Protect Your Money From Fake Cash App Giveaway Scams
6 December 2021 |

Protect Your Money From Fake Cash App Giveaway Scams

If you enter giveaways on Cash App, don't get too excited if you're told you've won—this could be a scam.

Venmo, Cash App, Zelle: Scammers Posing as Fraud Department

Venmo, Cash App, Zelle: Scammers Posing as Fraud Department

Beware of calls from the "Fraud Department" of mobile payment apps like Cash App, Venmo, and Zelle—you could lose all of your money in seconds.

Avoid Paying for a Pet via a Cash App Deposit—It's a Scam!

Avoid Paying for a Pet via a Cash App Deposit—It's a Scam!

Keep your money safe by only paying for your new pet once you have the pet in your possession and avoid using Cash App.

Scams in Other Categories...
Genuine Navy Federal Email Or a Fake? 6 Ways to Spot a Scam

Genuine Navy Federal Email Or a Fake? 6 Ways to Spot a Scam

Be careful before clicking on links in Navy Federal emails—scammers impersonate the popular credit union in an attempt to steal your information.

PayPal Charity Scams: Scammers Use Fake Charities to Rob You
10 December 2021 |

PayPal Charity Scams: Scammers Use Fake Charities to Rob You

These scams target those who want give back, preying on your generous nature to scam you out of your money.

Imposters Steal Your Information in PayPal Phishing Scam
8 December 2021 |

Imposters Steal Your Information in PayPal Phishing Scam

Beware of fake PayPal emails and text messages that ask you to verify your account—this is a scam.

Overpaid on a Craigslist Sale? You May Be Involved in a Scam

Overpaid on a Craigslist Sale? You May Be Involved in a Scam

Getting more money than you've asked for may seem great, but it could actually be part of a scam to steal your money.

Craigslist PayPal Scam: Signs of This Scam To Watch Out For

Craigslist PayPal Scam: Signs of This Scam To Watch Out For

If a buyer on Craigslist insists on only using PayPal to transfer money to you, be careful not to click on any links that they send you or you receive via email from PayPal.

PayPal Overpayment Scam: Tips to Prevent Being Scammed
1 December 2021 |

PayPal Overpayment Scam: Tips to Prevent Being Scammed

In this scam, people sending payment via PayPal send more than you've requested, but you end up being the one to lose money.

How to Identify a Fake Email from Your Bank & Protect Yourself

How to Identify a Fake Email from Your Bank & Protect Yourself

Scammers impersonate well-known banks, such as Citibank and Chase, to trick you into giving up your sensitive information—learn how to beat these scams.

Red Flags of Fake Venmo Email Scams Promising A Lot of Money

Red Flags of Fake Venmo Email Scams Promising A Lot of Money

Venmo users are noticing suspicious emails hitting their inboxes with claims of a large sum of money waiting to be transferred by a PayPal user.

Fake Bitcoin Exchange Scams: Top Tips to Avoid Falling Victim
1 September 2021 |

Fake Bitcoin Exchange Scams: Top Tips to Avoid Falling Victim

Using a new bitcoin exchange might not seem like a big deal, but if you don't do your research first, you could end up losing thousands of dollars.

Red Flags of Fake PayPal Emails About Your eBay Transactions
21 August 2021 |

Red Flags of Fake PayPal Emails About Your eBay Transactions

Fake PayPal emails regarding your eBay transactions are sent by scammers to fake payments and steal your information.

Guides To Protect Against Banking & Finance Scams

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Protect Your Funds: 6 Safe Ways to Send Money in the U.S.

Protect Your Funds: 6 Safe Ways to Send Money in the U.S.

Nowadays, there are many options for quick peer-to-peer money transfers. Here are six safe ways to send electronic funds via mobile payment apps.

How to Get Money Back on Cash App if Scammed
23 August 2021 |

How to Get Money Back on Cash App if Scammed

If you've been scammed on Cash App, there are a few things you can try to get your money back, but you need to act fast.

Beat Cash App Scams and Stay Safe When Transferring Money

Beat Cash App Scams and Stay Safe When Transferring Money

Cash App may be a convenient way to send and receive money from friends and family, but it's also a common target for scammers who are out for your money.

Guides in Other Categories...
Navy Federal Fraud Protection: Keeping Your Money Safe
10 January 2022 |

Navy Federal Fraud Protection: Keeping Your Money Safe

As a Navy Federal Credit Union customer, you're protected from hackers, imposters, and credit card fraud.

5 Holiday Scams Waiting to Steal Your Joy This Season
20 December 2021 |

5 Holiday Scams Waiting to Steal Your Joy This Season

Whether you donate to a charity this season or buy your family a new puppy, scammers are eagerly waiting to trick you into giving up your personal information in these holiday scams.

5 Things to Do After a Data Breach to Protect Yourself
9 December 2021 |

5 Things to Do After a Data Breach to Protect Yourself

When a company is the victim of a data breach, it's completely out of your control. However, there are steps you can take afterward to protect your information and money.

How to Recover from Identity Theft: 7 Steps to Take

How to Recover from Identity Theft: 7 Steps to Take

It's estimated that $13 billion is lost each year to identity thieves. Knowing how to recover is important to minimize your losses and get your life back on track.

How to Report Scam Calls, Websites, Emails, and More
29 November 2021 |

How to Report Scam Calls, Websites, Emails, and More

Getting scammed isn't fun, and there's often little you can do to recoup your losses, but there are steps you should take to protect yourself.

News About Banking & Finance Scams

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News in Other Categories...
RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)
18 November 2021 |

RobinHood Customers Are About to Be Phished—Here's What it Will Look Like (Examples)

Robinhood's latest data breach of 5 million email addresses means that Robinhood users are about to encounter a wave of phishing attempts.

Robinhood Users: Look Out for Scams Following Data Breach
9 November 2021 |

Robinhood Users: Look Out for Scams Following Data Breach

Robinhood recently suffered a massive data breach, exposing the information of millions of users.

$30M Worth in Counterfeit Goods Seized in Los Angeles
2 December 2021 |

$30M Worth in Counterfeit Goods Seized in Los Angeles

Fake Gucci, Chanel, and Louis Vuitton handbags and clothing were just some of the items found in a large shipment of counterfeit goods coming in from China.

$3.38 Million Lost in Squid Game Cryptocurrency Scam
2 November 2021 |

$3.38 Million Lost in Squid Game Cryptocurrency Scam

Jumping on a social media or entertainment trend isn't always a good idea, especially when it comes to cryptocurrency.

UK Teen Uses Google Ads to Lure Victims to His Scam Website
28 October 2021 |

UK Teen Uses Google Ads to Lure Victims to His Scam Website

A teenager was found guilty of money laundering and fraud after scamming several people out of thousands of dollars.

N.J. Man Pleads Guilty to SIM Swapping Conspiracy Stealing Over $500k From Victims
5 October 2021 |

N.J. Man Pleads Guilty to SIM Swapping Conspiracy Stealing Over $500k From Victims

This case shows just why you need to be aware of SIM swapping and how to protect your cell phone number from criminals like this.

Student Loan Scammers Arrested After Stealing $6.1 Million
22 September 2021 |

Student Loan Scammers Arrested After Stealing $6.1 Million

After a 3-year long scam, Angela Mirabella and six others have been indicted on several charges, including grand theft.