Cash App

Cash App In Depth

Sections on this page
  1. Types of Scams Targeting Cash App Customers
  2. Protection Against Cash App Scams
  3. How to Use Cash App Safely
  4. Report Cash App Scams

Cash App is a mobile app that powers peer-to-peer payments, much like Venmo, PayPal, or Zelle. The app has extended its services to include banking and investing, but its primary product is sending and receiving money on the go. Cash App (formerly known as Square Cash) launched in 2013 under Square, Inc., and it's grown to over 30 million active users. Unfortunately, Cash App scams have also grown.

The app's popularity surged in 2020, driven by pandemic customer behavior and direct disbursements from the government's Coronavirus Aid, Relief, and Economic Security Act (CARES Act) stimulus payments. However, the increased user base didn't just draw in more Cash App customers; it also attracted more scammers.

Peer-to-peer payment apps make it easy to pay friends and family, but it also makes it simple for scammers to steal your money. If you use Cash App or a business requires payment via Cash App, you should be well aware of the platform's potential risks.

Our guides offer detailed step-by-step instructions to help you identify and avoid scams. We help you recognize the tell-tale signs of fraud, and we provide real-life examples so you can see what potential risks look like. Our advice helps you beat the scams. And if the scammers have already gotten you, we provide the quickest, most up-to-date steps to protect yourself and fix the issue.

Contact Details

Cash App


Phone: 1 (800) 969-1940
Website: https://cash.app/

Verified.org

Verified Contact Details

It's important to verify links and contact details to beat imposters.

Types of Scams Targeting Cash App Customers

Scammers use the same tried-and-true methods on a variety of channels. On Cash App, these are the primary ways scammers are tricking users:

  • Payment requests
  • Giveaway scams
  • Fake Customer Support calls
  • Fake Customer Support sites
  • Impersonation
  • Cash flipping

Payment Requests

Fake businesses and scams request payment via a peer-to-peer platform, but they never deliver the goods or services after receiving your money.

Cash App Scams Using Giveaways

With legit Cash App giveaways happening regularly, scammers have ample opportunity to trick people into thinking they've won money. They will message you on social media telling you you have won a giveaway but must transfer a small amount of money to them to verify your account and claim your winnings.

Fake Customer Support Calls

Scammers call customers pretending to be support representatives. They initiate fake transfers or request account information to steal your money.

Fake Customer Support Sites

Scammers target support-relevant keywords that customers search for on Google (e.g., "cash app customer support"). They create fake websites, blog posts, and contact information to convince you they're an authentic site.

Impersonation

Scammers create fake account IDs to look like real users. Customers go to pay a friend or family member and accidentally pay a scammer who's impersonated them.

Cash Flipping: A Very Common Cash App Scam

Scammers claim to be able to "flip" your money, promising to double or triple any amount you send them. Once you send them the funds, you'll never see your money again. "Cash flipping" is not a legitimate business—it's always a scam.

Cash App scam: Cash flipping
Don't believe promises to flip your cash—you'll be giving money away.

Protection Against Cash App Scams

Cash App is well aware of these scams, and they're proactively messaging customers about how to stay safe on the app. Here are a few ways Cash App is protecting customers:

  • Ability to cancel payments: Cash App payments are instantaneous and can't usually be canceled. However, if you realize a mistake immediately, check your activity feed and click the "cancel" option if it's displayed. There's a chance you can prevent the transaction.
  • Refunds: If you bought something via Cash App that never arrived, you can request a refund. If the business or scammer doesn't honor your request, you can process a chargeback—a forced refund through your bank or credit card issuer.
  • PIN change: If you believe you've fallen for a phishing scam, change your Cash App PIN immediately and report the incident to Cash App Support.
  • Contact Cash App Support: Cash App does not currently have a phone support number. If you see one online, it's likely a scam. You can contact Verified Cash Support in-app or via the Help site.
  • Verified emails: Emails from Cash App will always come from @cash.app, @square.com, or @squareup.com email addresses. If you receive an email from any other address claiming to be Cash App, it's a scam.
  • Security lock: Users can enable Security Lock to require every Cash App payment and Cash Out to need your passcode. This is an additional security layer that scammers will have to steal if they attempt to phish your account.
  • Notifications: Turn on notifications via text message or email to receive immediate updates after every Cash App transaction. If a scammer steals your money, you may be able to prevent additional theft by receiving these notifications and quickly changing your password.

How to Use Cash App Safely

Just because scammers are exploiting people on Cash App doesn't mean you should delete the app or stop using it. By following a few best practices, you can keep your money secure while safely using the app:

  • Never pay someone you don't know: You should only use Cash App to pay people you know, such as friends and family. If you're meeting in person with a stranger for a transaction, such as a Craigslist or Facebook Marketplace purchase, be careful using the service. It's safer to pay and receive money with cash.
  • Double-check recipient information: Verify the Cash App account is the person you're trying to send money to. Ask your recipient to verify their exact account ID to ensure you found the right one.
  • Contact Cash App through the app: If you need to contact customer support at Cash App, don't look for numbers online. Contact Cash App through in-app support.
  • Don't give out your personal information: Cash App will never ask for your sign-in code, PIN, or email account. They'll never require you to send a test payment, empty an account, or download any additional software. If anyone claiming to be Cash App asks for these things, they're a scammer.
  • Don't use Cash App for business purposes: If you operate a small business, don't use Cash App to pay or receive money.
  • Never click unknown links: Cash App emails will only contain links to websites at square.com, squareup.com, cash.app/help, or cash.me. If an email impersonating Cash App contains links to any other URL, then it's a scam.

Report Cash App Scams

If you've fallen victim to a Cash App scam or have been contacted by a scammer, you should:

Scams Impacting Cash App

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Cash App Rental Scam: The Big Red Flags to Look Out For
10 May 2021 |

Cash App Rental Scam: The Big Red Flags to Look Out For

Scammers are taking advantage of renters desperate and in a rush to find a new home, stealing thousands from innocent people.

Cash App Free Money: It Really Is Too Good To Be True
29 April 2021 |

Cash App Free Money: It Really Is Too Good To Be True

If you enter Cash App giveaways or sweepstakes, be extra cautious. Scammers will try to trick you into thinking you've won but are really just trying to steal from you.

Avoid Paying for a Pet via a Cash App Deposit—It's a Scam!

Avoid Paying for a Pet via a Cash App Deposit—It's a Scam!

Keep your money safe by only paying for your new pet once you have the pet in your possession and avoid using Cash App.

Cash App Flips May Seem Enticing, But Don't Believe the Hype
21 April 2021 |

Cash App Flips May Seem Enticing, But Don't Believe the Hype

One of the most common scams found on the app, this is an attempt to steal your money by promising more in return for a small deposit—like flipping houses but for cash.

Red Flags of Fake Cash App Giveaways: Protect Your Money
9 April 2021 |

Red Flags of Fake Cash App Giveaways: Protect Your Money

If you enter giveaways on Cash App, don't get too excited if you're told you've won—this could be a scam.

Venmo, Cash App, Zelle: Scammers Posing as Fraud Department
3 February 2021 |

Venmo, Cash App, Zelle: Scammers Posing as Fraud Department

Beware of calls from the "Fraud Department" of mobile payment apps like Cash App, Venmo, and Zelle—you could lose all of your money in seconds.

Scams in Other Categories...
Red Flags of Fake Venmo Email Scams Promising A Lot of Money

Red Flags of Fake Venmo Email Scams Promising A Lot of Money

Venmo users are noticing suspicious emails hitting their inboxes with claims of a large sum of money waiting to be transferred by a PayPal user.

Fake Bitcoin Exchange Scams: Top Tips to Avoid Falling Victim
1 September 2021 |

Fake Bitcoin Exchange Scams: Top Tips to Avoid Falling Victim

Using a new bitcoin exchange might not seem like a big deal, but if you don't do your research first, you could end up losing thousands of dollars.

Red Flags of Fake PayPal Emails About Your eBay Transactions
21 August 2021 |

Red Flags of Fake PayPal Emails About Your eBay Transactions

Fake PayPal emails regarding your eBay transactions are sent by scammers to fake payments and steal your information.

Beware of Bitcoin Ponzi Schemes: Red Flags to Watch Out For
11 August 2021 |

Beware of Bitcoin Ponzi Schemes: Red Flags to Watch Out For

Don't believe everything you hear. If someone promises high returns on a bitcoin investment, proceed with caution.

Guides To Protect Against Banking & Finance Scams

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How to Get Money Back on Cash App if Scammed
23 August 2021 |

How to Get Money Back on Cash App if Scammed

If you've been scammed on Cash App, there are a few things you can try to get your money back, but you need to act fast.

Beat Cash App Scams and Stay Safe When Transferring Money

Beat Cash App Scams and Stay Safe When Transferring Money

Cash App may be a convenient way to send and receive money from friends and family, but it's also a common target for scammers who are out for your money.

Guides in Other Categories...
5 Reasons Why You Need to Check Your Credit Score Regularly
8 October 2021 |

5 Reasons Why You Need to Check Your Credit Score Regularly

You may not pay much attention to your credit score until you need to apply for credit, but we have important reasons why your credit shouldn't be out of sight, out of mind.

PayPal Protection for Buyers and Sellers: Keeping You Safe

PayPal Protection for Buyers and Sellers: Keeping You Safe

The great thing about using PayPal when buying or selling things is that you're (for the most part) protected from fraud and scammers.

How to Place a TransUnion Fraud Alert & Protect Your Credit
20 August 2021 |

How to Place a TransUnion Fraud Alert & Protect Your Credit

Placing a fraud alert can help protect your credit if you've fallen victim to a phishing scam or have had your identity stolen.

News About Banking & Finance Scams

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News in Other Categories...
N.J. Man Pleads Guilty to SIM Swapping Conspiracy Stealing Over $500k From Victims
5 October 2021 |

N.J. Man Pleads Guilty to SIM Swapping Conspiracy Stealing Over $500k From Victims

This case shows just why you need to be aware of SIM swapping and how to protect your cell phone number from criminals like this.

Student Loan Scammers Arrested After Stealing $6.1 Million
22 September 2021 |

Student Loan Scammers Arrested After Stealing $6.1 Million

After a 3-year long scam, Angela Mirabella and six others have been indicted on several charges, including grand theft.

FBI Warns Fake COVID Vaccine Cards Could Lead to Prison Time
14 September 2021 |

FBI Warns Fake COVID Vaccine Cards Could Lead to Prison Time

Taking a chance on a fake COVID-19 vaccination card seems like an easy way to get around requirements, but think again before you land yourself in prison.

Beware of this New Scam Involving A Fake Call from CBP
10 September 2021 |

Beware of this New Scam Involving A Fake Call from CBP

Sometimes it just safer not to pick up calls from unknown phone numbers.

Nike Teams Up with U.S. Customs to Stop Counterfeiters
23 August 2021 |

Nike Teams Up with U.S. Customs to Stop Counterfeiters

Nike is taking a stand against counterfeiters and stopping fake products before they hit U.S. soil.