Although Citibank is a global leader in banking and wealth management and one of the world’s largest credit card issuers, it’s not exempt from being the subject of scams. You could potentially become a victim of a Citibank scam run by imposters and thieves, from phishing emails to credit card and high-yield bond investment scams.
Citibank is the consumer subsidiary of Citigroup, an American investment bank and financial services corporation. Citibank offers a range of services, including but not limited to:
Various scams target Citibank customers, from fake emails to stolen cards and money.
Citibank phishing scams manipulate you into surrendering online banking information, such as your
Often, these emails appear to originate from Citibank, using the Citibank logo, brand colors, etc., but they’re coming from scammers. These phishing email scams may tell you that your account access has been revoked or placed on hold until you submit additional information.
If you click the link provided in the email, you’ll be directed to a fake Citibank landing page that looks incredibly similar to the bank’s login page. Avoid entering any personal information on pages like these.
As a Citibank client, you may receive phone calls from people posing as bank representatives and offering free credit card upgrades with no annual fee for life or credit limit increases and free gift cards. They’ll attempt to schedule a meeting so you can surrender your credit card, debit card, and/or one-time PIN to receive the upgrade or other benefits.
In doing so, you are giving the scammer the ability to make unauthorized withdrawals on the account, request cash advances, or create new accounts using these credentials. If someone calls and asks for any of these details, you are encouraged to report it immediately to Citibank.
Scammers targeting Citibank have started posing as representatives of the bank or other financial institutions offering high-yield investments to investors. When the scammers hook you in as a potential investor, you’re asked to fill out a fake online inquiry form for investment advice.
This form collects personal and bank details from you, which the imposter will use to steal your money. This type of imposter bond scam may also ask you to complete an application form and scan your ID.
Citibank is dedicated to helping customers protect their banking accounts from day one. Citibank provides a range of advanced security features and services, such as:
Citibank encourages customers to report suspicious e-mails or phishing to [email protected]. In addition, if you have a concern or question about banking accounts, cards, fraud, ATMs, or malware, you should contact Citibank at 1-800-248-4226.
You can also submit reports about other potential security vulnerabilities through Citi's Responsible Disclosure Program on Bugcrowd.
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